Privacy and Confidentiality
We may collect various pieces of information if you seek to place an order for a product with us on the Site.
We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
OsudKini shall collect the following information where you are a buyer:
i. Identity data, such as your name, gender, profile picture, and date of birth;
ii. Contact data, such as billing address, delivery address/location, email address and phone numbers;
iii. Biometric data, such as voice files and face recognition when you use our voice search function, and your facial features of when you use the Site;
iv. Billing account information: bank account details, credit card account and payment information (such account data may also be collected directly by our affiliates and/or third-party payment service providers);
v. Transaction records/data, such as details about orders and payments, user clicks, and other details of products and Services related to you;
vi. Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, device information, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the Site;
vii. Profile data, such as your username and password, account settings, orders related to you, user research, your interests, preferences, feedback and survey responses;
viii. Usage data, such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
ix. Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site;
x. Marketing and communications data, such as your preferences in receiving marketing from us and our third parties, your communication preferences and your chat, email or call history on the Site or with third-party customer service providers; and
i. If you are a buyer:
i. Processing your orders for products:
ii. Process orders you submit through the Site;
iii. Deliver the products you have purchased through the Site for which we may pass your personal information on to the third party (e.g. our partner pharmacy and logistics partner) in order to ensure the quality medicine and make delivery of the product to you;
iv. Update you on the delivery of the products;
v. Provide customer support for your orders;
vi. Verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to you and/or services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers;
i. Facilitate your use of the services or access to the Site;
ii. Administer your account with us;
iii. Display your name, username or profile on the Site (including on any reviews you may post);
iv. Respond to your queries, feedback, claims or disputes, whether directly or through our third-party service providers; and
We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt-out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.
We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, and anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the 'unsubscribe' link in any email that we send to you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Bangladesh) of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.
We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.
. We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
xii. Your rights
If you are concerned about your data, you have the right to
request access to the personal data which we may hold or process about you. You
have the right to require us to correct any inaccuracies in your data free of
charge. At any stage you also have the right to ask us to stop using your
personal data for direct marketing purposes. Where permitted by applicable data
protection laws, we reserve the right to charge a reasonable administrative fee
for retrieving your personal data records. If so, we will inform you of the fee
before processing your request.
You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting our customer services, subject to the conditions and/or limitations imposed by applicable laws or regulations. Please note that if you communicate the withdrawal of your consent to our use, disclosure, storing or processing of your personal data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide the Services to you or perform any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.
Furthermore, you also have the right to ask us to delete your data. If you would like to have your data deleted, please write us at email@example.com. Once your request is received, we follow an internal deletion process to make sure that your data is safely removed in the next fifteen (15) working days. You'll be contacted for verification and your account will be deleted after necessary protocols are conformed to.