Privacy and Confidentiality
Welcome to www.osudkini.com website (the "Site") operated by OsudKini.
We respect your privacy and want to protect your personal information. To learn
more, please read this Privacy Policy:
We may collect various pieces of information
if you seek to place an order for a product with us on the Site.
We collect, store and process your data for
processing your purchase on the Site and any possible later claims, and to
provide you with our services. We may collect personal information including,
but not limited to, your title, name, gender, date of birth, email address,
postal address, delivery address (if different), telephone number, mobile
number, fax number, payment details, payment card details or bank account
details.
OsudKini shall collect the following
information where you are a buyer:
i.
Identity data, such as your name, gender, profile picture, and
date of birth;
ii.
Contact data, such as billing address, delivery address/location,
email address and phone numbers;
iii.
Biometric data, such as voice files and face recognition when
you use our voice search function, and your facial features of when you use the
Site;
iv.
Billing account information: bank account details, credit card
account and payment information (such account data may also be collected
directly by our affiliates and/or third-party payment service providers);
v.
Transaction records/data, such as details about orders and
payments, user clicks, and other details of products and Services related to
you;
vi.
Technical data, such as Internet protocol (IP) address, your
login data, browser type and version, time zone setting and location, device
information, browser plug-in types and versions, operating system and platform,
international mobile equipment identity, device identifier, IMEI, MAC address,
cookies (where applicable) and other information and technology on the devices
you use to access the Site;
vii.
Profile data, such as your username and password, account
settings, orders related to you, user research, your interests, preferences,
feedback and survey responses;
viii.
Usage data, such as information on how you use the Site,
products and Services or view any content on the Site, including the time spent
on the Site, items and data searched for on the Site, access times and dates,
as well as websites you were visiting before you came to the Site and other
similar statistics;
ix.
Location data, such as when you capture and share your location
with us in the form of photographs or videos and upload such content to the
Site;
x.
Marketing and communications data, such as your preferences in
receiving marketing from us and our third parties, your communication
preferences and your chat, email or call history on the Site or with third-party customer service providers; and
xi.
Additional information we may request you to submit for due
diligence checks or required by relevant authorities as required for identity
verification (such as copies of government-issued identification, e.g.
passport, ID cards, etc.) or if we believe you are violating our Privacy Policy
or our Customer Terms and Conditions.
i.
If you are a buyer:
i.
Processing your orders for products:
ii.
Process orders you submit through the Site;
iii.
Deliver the products you have purchased through the Site for
which we may pass your personal information on to the third party (e.g. our
partner pharmacy and logistics partner) in order to ensure the quality
medicine and make delivery of the product to you;
iv.
Update you on the delivery of the products;
v.
Provide customer support for your orders;
vi.
Verify and carry out payment transactions (including any credit
card payments, bank transfers, offline payments, remittances, or e-wallet
transactions) in relation to payments related to you and/or services used by
you. In order to verify and carry out such payment transactions, payment
information, which may include personal data, will be transferred to third
parties such as our payment service providers;
i.
Facilitate your use of the services or access to the Site;
ii.
Administer your account with us;
iii.
Display your name, username or profile on the Site (including on
any reviews you may post);
iv.
Respond to your queries, feedback, claims or disputes, whether
directly or through our third-party service providers; and
We may use your personal information for opinion and market
research. Your details are anonymous and will only be used for statistical
purposes. You can choose to opt-out of this at any time. Any answers to surveys
or opinion polls we may ask you to complete will not be forwarded on to third
parties. Disclosing your email address is only necessary if you would like to
take part in competitions. We save the answers to our surveys separately from
your email address.
We may also send you other information about us, the Site, our
other websites, our products, sales promotions, our newsletters, and anything
relating to other companies in our group or our business partners. If you would
prefer not to receive any of this additional information as detailed in this
paragraph (or any part of it) please click the 'unsubscribe' link in any email
that we send to you. Within 7 working days (days which are neither (i) a
Sunday, nor (ii) a public holiday anywhere in Bangladesh) of receipt of your
instruction, we will cease to send you information as requested. If your
instruction is unclear we will contact you for clarification.
We may further anonymize data about users of the Site generally
and use it for various purposes, including ascertaining the general location of
the users and usage of certain aspects of the Site or a link contained in an
email to those registered to receive them and supplying that anonymized data
to third parties such as publishers. However, that anonymized data will not be
capable of identifying you personally.
x.Analysis
This website uses Google Analytics, a web
analytics service provided by Google, Inc. ("Google"). Google
Analytics uses cookies, which are text files placed on your computer, to help
the website analyze how users use the site. The information generated by the
cookie about your use of the website (including your IP address) will be
transmitted to and stored by Google on servers in the United States. Google
will use this information for the purpose of evaluating your use of the
website, compiling reports on website activity for website operators and
providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do
so by law, or where such third parties process the information on Google's
behalf. Google will not associate your IP address with any other data held by
Google. You may refuse the use of cookies by selecting the appropriate settings
on your browser, however, please note that if you do this you may not be able to
use the full functionality of this website. By using this website, you consent
to the processing of data about you by Google in the manner and for the purposes
set out above.
xi.
Security
.
We have in place appropriate technical and security measures to
prevent unauthorized or unlawful access to or accidental loss of or destruction
or damage to your information. When we collect data through the Site, we
collect your personal details on a secure server. We use firewalls on our
servers. Our security procedures mean that we may occasionally request proof of
identity before we disclose personal information to you. You are responsible
for protecting against unauthorized access to your password and to your
computer.
xii.
Your rights
.
If you are concerned about your data, you have the right to
request access to the personal data which we may hold or process about you. You
have the right to require us to correct any inaccuracies in your data free of
charge. At any stage you also have the right to ask us to stop using your
personal data for direct marketing purposes. Where permitted by applicable data
protection laws, we reserve the right to charge a reasonable administrative fee
for retrieving your personal data records. If so, we will inform you of the fee
before processing your request.
You may communicate the withdrawal of your consent to the continued use,
disclosure, storing and/or processing of your personal data by contacting our
customer services, subject to the conditions and/or limitations imposed by
applicable laws or regulations. Please note that if you communicate the
withdrawal of your consent to our use, disclosure, storing or processing of
your personal data for the purposes and in the manner as stated above or
exercise your other rights as available under applicable local laws, we may not
be in a position to continue to provide the Services to you or perform any
contract we have with you, and we will not be liable in the event that we do
not continue to provide the Services to or perform our contract with you. Our
legal rights and remedies are expressly reserved in such an event.
Furthermore, you also have the right to ask us to delete your data. If you
would like to have your data deleted, please write us at info@osudkini.com. Once your request is
received, we follow an internal deletion process to make sure that your data is
safely removed in the next fifteen (15) working days. You'll be contacted for
verification and your account will be deleted after necessary protocols are
conformed to.
xiii.
Minors
.
We do not sell products to minors, i.e. individuals below the
age of 18, on the Site and we do not knowingly collect any personal data
relating to minors. You hereby confirm and warrant that you are above the age
of 18 and are capable of understanding and accepting the terms of this Privacy
Policy.