Privacy and Confidentiality

Welcome to www.osudkini.com website (the "Site") operated by OsudKini. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy:

1. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.
2. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
3. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
4. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.
5. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
6. Data that we collect

We may collect various pieces of information if you seek to place an order for a product with us on the Site.

 

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

 

OsudKini shall collect the following information where you are a buyer:

 

                              i.        Identity data, such as your name, gender, profile picture, and date of birth;

                             ii.        Contact data, such as billing address, delivery address/location, email address and phone numbers;

                           iii.        Biometric data, such as voice files and face recognition when you use our voice search function, and your facial features of when you use the Site;

                           iv.        Billing account information: bank account details, credit card account and payment information (such account data may also be collected directly by our affiliates and/or third-party payment service providers);

                            v.        Transaction records/data, such as details about orders and payments, user clicks, and other details of products and Services related to you;

                           vi.        Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, device information, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the Site;

                          vii.        Profile data, such as your username and password, account settings, orders related to you, user research, your interests, preferences, feedback and survey responses;

                        viii.        Usage data, such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;

                           ix.        Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site;

                            x.        Marketing and communications data, such as your preferences in receiving marketing from us and our third parties, your communication preferences and your chat, email or call history on the Site or with third-party customer service providers; and

                           xi.        Additional information we may request you to submit for due diligence checks or required by relevant authorities as required for identity verification (such as copies of government-issued identification, e.g. passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Customer Terms and Conditions.

 

7. We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request in the following ways:.

                           i.          If you are a buyer:

 

                              i.        Processing your orders for products:

                             ii.        Process orders you submit through the Site;

                           iii.        Deliver the products you have purchased through the Site for which we may pass your personal information on to the third party (e.g. our partner pharmacy and logistics partner) in order to ensure the quality medicine and make delivery of the product to you;

                           iv.        Update you on the delivery of the products;

                            v.        Provide customer support for your orders;

                           vi.        Verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to you and/or services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers;

8. Providing services

                              i.        Facilitate your use of the services or access to the Site;

                             ii.        Administer your account with us;

                           iii.        Display your name, username or profile on the Site (including on any reviews you may post);

                           iv.        Respond to your queries, feedback, claims or disputes, whether directly or through our third-party service providers; and

 

9. Research

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt-out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

 

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, and anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the 'unsubscribe' link in any email that we send to you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Bangladesh) of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.

 

We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.

 

                x.Analysis

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 

                         xi.          Security

        .          We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

 

1. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

 

                       xii.          Your rights

        .          If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.
You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting our customer services, subject to the conditions and/or limitations imposed by applicable laws or regulations. Please note that if you communicate the withdrawal of your consent to our use, disclosure, storing or processing of your personal data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide the Services to you or perform any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.

Furthermore, you also have the right to ask us to delete your data. If you would like to have your data deleted, please write us at info@osudkini.com. Once your request is received, we follow an internal deletion process to make sure that your data is safely removed in the next fifteen (15) working days. You'll be contacted for verification and your account will be deleted after necessary protocols are conformed to.  

 

                      xiii.          Minors

        .          We do not sell products to minors, i.e. individuals below the age of 18, on the Site and we do not knowingly collect any personal data relating to minors. You hereby confirm and warrant that you are above the age of 18 and are capable of understanding and accepting the terms of this Privacy Policy.

1. If you allow a minor to access the Site and buy products from the Site by using your account, you hereby consent to the processing of the minor’s personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.
2. We will not be responsible for any unauthorized use of your account on the Site by yourself, users who act on your behalf or any unauthorized users. It is your responsibility to make your own informed decisions about the use of the Site and take the necessary steps to prevent any misuse of the Site.