We Thank
You For Choosing OsudKini.
If you
are not completely satisfied with your purchase and delivery, we are here to
help.
Return
To be
eligible for a return, you have to prove that the wrong medicine, wrong product or
any item different than what you originally ordered was delivered to you. Your
item must be in the same condition that you received it. Your item must be in
original medicine. You must put a “request for return” in the complaint box on
the dashboard within 1 hour of receiving the item you want to return.
Refund
Refund
requests will be processed under mentioned situation:
The customer must provide the prescriptions which prove that his medicines have been
changed by the doctor.
The customer must have to provide the invoice.
The customer must purchase our medicine from OsudKini
The customers
must purchase our medicine from OsudKini
The
returned medicine price would be transferred to the customer through online
banking or mobile banking within 7 working days
Exchange
Process
The customer will place an exchange request with the below information
Return
medicine name and unit.
Required
medicine name and unit.
Return
medicine purchasing invoice.
Doctor’s
previous prescription and the updated prescription.
The call centre agent will keep the request. Once it gets approved the call centre team
will update the customer.
Supply
Policy:
OsudKini,
itself does not produce or manufacture any product, therefore OsudKini tries to control the quality, but does not give
quality assurance for any. We believe the manufacturer/vendor/supplier is
fully capable of assuring the quality of every product.
If any
user, at the time of receiving the order delivery, finds any product injurious
to health/life/security, we will take full liability and will accept the return of
that product. If the user faces any threat after 12 hours of the provided
delivery, we will consider it as a lacking of quality assurance from
the manufacturers or suppliers.
All
products displayed on the website are subject to change and are subject to
availability.
Delivery
Delivery
costs are non-refundable. If you receive a replacement for your returned item,
the cost of return delivery will be deducted from your refund.
Contact
Us
If you
have any questions on how to return your medicine to us, contact us.
Note: The customer has to hand over the medicine to the delivery man. After getting the
medicine it will take 3 working days to update the customer and a 15% service
charge would be deducted for every transaction or order refund.